This post has nothing to do with business and everything to do with consumer rights. The only way I can continue to deal with my current situation is to put it in writing, so that’s what I’m doing. Feel free to ignore this post. There will be abbreviations used during this story in order to protect everyone involved while this consumer issue has the potential to become a legal issue.
January 28, 2017 (48 miles)
On January 28, 2017, my husband and I visited our local Kia Dealer (KOD). We ended purchasing a BRAND NEW, NEVER OWNED 2016 Black Kia Soul with only 48 miles on it. Yes, 48 miles!! I was ECSTATIC because, as a 41-year-old, I never owned a new vehicle before this date.
Thursday, July 13, 2017 (3448 miles)
On my way to work this morning my oil light came on. I checked the oil level twice; once myself, once my husband. Both times the oil registered ‘full’. I called KOD where I purchased the car and spoke with the Finance Manager, who thought this was strange since the car was way under the mileage for an oil change. He recommended that I contact the local Kia Dealer to get the Soul checked out. I called KOP and spoke with Ron, he said to bring it in that day so they could check the oil issue, he said that it sounded strange because there were only 3400 miles on the Kia which was “way under the recommended miles for an oil change.” I ended up leaving work an hour or so early to take it to the KOP dealer (spoke with Ron), and after 20 minutes or so they told me they needed to keep the Kia Soul in order to run an ‘engine pressure diagnostics test’ on it. At the time I brought it in, the mechanics could not run the test because it was too hot and they were about to close for the day. The KOP service department, Ashley, informed me that she had called Enterprise Rental Cars to come pick me up from the KOP dealership, to take me the rental car that they rented for me.
Friday, July 14, 2017 (3448 miles)
Around noon (my lunch break) my husband drove me to the KOP dealership so I could get some of my belongings out of the car. That’s when my husband started speaking with a mechanic about our car issue and the mechanic said “I’ve worked on Kia Souls since 2001 and we have never seen this before. It’s an oddity.”
It was about 5:00 p.m. CT when Ashley from KOP called me with an update on my 2016 Kia Soul. She proceeded to tell me that their dealership had been speaking with Kia Corporation from California about my Kia Soul’s engine and how the engine sensor was not producing like it was meant to, which was causing low to no oil pressure and that Kia Corporation told them (KOP) to put a new engine in my Soul and that KOP order a new engine to be placed in the car. Once the new engine was placed in the car, they would test drive it and call me back.
Tuesday, July 18, 2017
Ashley from KOP called to let me know that my Kia was ready to be picked. I drove it off the lot and called Ashley of KOP immediately to ask for proof that they put a new engine in it because it ‘felt wrong’. The car is hard to handle; it idles, it’s noisy, there is a terrible “hesitation” when I accelerate. I called KOP 3 times between the time I picked up my car and the time they closed. Each time I called I asked the same question, “Can you please tell me where, on this pink and white invoice, where it states you placed a NEW engine in my car.” Each person I spoke with stated, “it’s right there listed as a part#.”
Wednesday, July 19, 2017
I told my husband that there is something wrong with this car. It drives rough, it pulls, I can’t get it up to 40 miles per hour with ‘gunning’ it. I told him about the three phone calls I made to KOP the day before and how they won’t give me a straight, honest answer. So, this time I called KOP in front of my husband and was immediately sent to a man named “Bill”. I asked Bill for an honest answer, “Did you put a new engine or a rebuilt engine in my 2016 NEW KIA SOUL”, Bill responded, “Kia of Corporation said we could put a rebuilt engine in because it was still considered factory warranty.”
I said, “Absolutely not! That is not warranty and that is not going to fly with me! This is a brand new Kia Soul with less than 3500 miles on it! This engine issue, by your own admittance, was a factory defect! I want a new engine or a new Kia Soul immediately!”
OH NO!! NO!! NO! NO!
Throughout this ordeal, I have made KOD aware of what was said and what was happening to the 2016 Kia Soul that I purchased through their dealership. As of the writing of this post, I have two active consumer cases opened with Kia Corporation and the financing company and have contacted our attorney.
I’m praying that this issue does not result in a legal case and that Kia Corporation will make this right. I’m not an unreasonable person, I just want what I was promised when I signed on the dotted line, and that was a BRAND NEW KIA SOUL that had ALL NEW PARTS! This engine issue is not a fault from my hands and is a factory defect; that means the factory needs to step up and take responsibility by giving me a NEW KIA SOUL.